Privacy Policy

Privacy Policy of Mouva

1. Information on the Collection of Personal Data

(1) Below we provide information on how personal data is collected when you use our website. Personal data refers to any information that can be attributed to you personally, such as your name, address, email address, and browsing behaviour.

(2) The data controller in accordance with Article 4(7) of the EU General Data Protection Regulation (GDPR) is Mouva. You can reach us at the contact details listed in our website’s legal notice.

(3) When you contact us by email or via a contact form, the information you provide (such as your email address, your name and telephone number, if applicable) will be stored by us in order to respond to your enquiry. We will delete the data collected in this context once storage is no longer necessary, or restrict processing if there are statutory retention obligations.

(4) If we use contracted service providers for individual functions of our offering, or wish to use your data for commercial purposes, we will inform you in detail below. We will also specify the criteria used to determine how long the data will be stored.

2. Your Rights

(1) You have the following rights with respect to the personal data relating to you:

  • Right of access,

  • Right to rectification or erasure,

  • Right to restriction of processing,

  • Right to object to processing,

  • Right to data portability.

(2) You also have the right to lodge a complaint with a supervisory authority regarding the processing of your personal data by us.

3. Collection of Personal Data When Visiting Our Website

(1) When using our website purely for informational purposes, i.e. when you do not register or otherwise provide us with information, we collect only the personal data your browser transmits to our server. If you wish to view our website, we collect the following data, which are technically necessary for us to display our website to you and to ensure stability and security (legal basis: Art. 6(1)(f) GDPR):

  • IP address

  • Date and time of the request

  • Time zone difference from Greenwich Mean Time (GMT)

  • Content of the request (specific page)

  • Access status/HTTP status code

  • Data volume transferred in each case

  • Website from which the request originates

  • Browser

  • Operating system and its interface

  • Language and version of the browser software

(2) In addition to the data listed above, cookies are stored on your computer when you use our website. Cookies are small text files that are stored on your hard drive and associated with the browser you are using, through which certain information is transmitted to the entity placing the cookie (in this case, us). Cookies cannot run programmes or transmit viruses to your computer. They serve to make the online service more user-friendly and effective overall.

4. Use of Cookies

(1) This website uses the following types of cookies, the scope and functionality of which are explained below:

  • Transient cookies (see 2)

  • Persistent cookies (see 3)

(2) Transient cookies are automatically deleted when you close your browser. These include session cookies. They store a so-called session ID, which allows various requests from your browser to be assigned to the same session. This allows your computer to be recognised if you return to our website. Session cookies are deleted when you log out or close the browser.

(3) Persistent cookies are automatically deleted after a predefined period, which may vary depending on the cookie. You can delete cookies at any time in your browser’s security settings.

(4) You can configure your browser settings as you wish and, for example, refuse to accept third-party cookies or all cookies. Please note that if you do so, you may not be able to use the full functionality of this website.

5. Additional Features and Services of Our Website

(1) In addition to purely informational use of our website, we also offer various services that you may use if you are interested. To do this, you will generally need to provide additional personal data, which we use to deliver the relevant service. If additional voluntary information can be provided, this is clearly indicated.

(2) In some cases, we use external service providers to process your data. These providers are carefully selected and commissioned by us, are bound by our instructions, and are regularly monitored.

(3) Furthermore, we may disclose your personal data to third parties if participation in promotions, competitions, contract conclusions, or similar services is offered by us together with partners. You will receive more information on this when providing your personal data or below in the service description.

(4) Insofar as our service providers or partners are based in a country outside the European Economic Area (EEA), we will inform you of the consequences of this in the service description.

6. Objection to or Withdrawal of Consent to the Processing of Your Data

(1) If you have given consent to the processing of your data, you may withdraw this at any time. Such withdrawal affects the lawfulness of processing of your personal data after you have declared it to us.

(2) Where we base the processing of your personal data on a balancing of interests, you may object to the processing. This is the case if processing is not necessary in particular to fulfil a contract with you, which is described by us in the following description of functions. When lodging such an objection, we ask you to explain the reasons why we should not process your personal data as we have done. In the event of a justified objection, we will review the situation and either cease or adjust the data processing, or demonstrate to you our compelling legitimate grounds on which we will continue the processing.

(3) Of course, you may object to the processing of your personal data for purposes of advertising and data analysis at any time. You may notify us of your objection to advertising using the contact details provided in our website’s legal notice.

7. Use of Our Webshop

(1) If you wish to order in our webshop, it is necessary for the conclusion of the contract that you provide your personal data, which we require to process your order. Mandatory information necessary for contract processing is marked separately; other information is voluntary. We process the data provided by you in order to fulfil your order. For this purpose, we may pass on your payment details to our bank. The legal basis for this is Art. 6(1)(b) GDPR.

We may also process the data you provide to inform you about other interesting products from our portfolio or send you emails with technical information.

(2) Due to commercial and tax law requirements, we are obliged to store your address, payment, and order data for a period of ten years. However, after two years we will restrict processing, i.e. your data will only be used to comply with legal obligations.

(3) To prevent unauthorised access by third parties to your personal data, in particular financial data, the ordering process is encrypted using TLS technology.

8. Newsletter

(1) With your consent, you may subscribe to our newsletter, through which we inform you about our latest offers that may be of interest.

(2) To register for our newsletter, we use the so-called double opt-in procedure. This means that after you register, we send you an email to the address provided in which we ask you to confirm that you wish to receive the newsletter. If you do not confirm within 24 hours, your registration will be automatically deleted. In addition, we store your IP addresses and the times of registration and confirmation. The purpose of this process is to verify your registration and, if necessary, to investigate possible misuse of your personal data.

(3) The only mandatory information for sending the newsletter is your email address. Providing further, separately marked data is voluntary and will be used to address you personally. After your confirmation, we will store your email address for the purpose of sending you the newsletter. The legal basis is Art. 6(1)(a) GDPR.

(4) You may withdraw your consent to receive the newsletter at any time and unsubscribe. You may declare your withdrawal by clicking on the link provided in every newsletter email, via your account area on the website, or by contacting us directly using the details in the legal notice.

9. Use of Analytics Tools

(1) This website uses Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies to help us analyse how users interact with our website. The information generated by the cookie about your use of the website is usually transmitted to and stored on a Google server in the USA.

(2) However, we have activated IP anonymisation on this website, meaning that within the European Union or the European Economic Area, Google will truncate your IP address before transmission. Only in exceptional cases will the full IP address be sent to a Google server in the USA and shortened there. On our behalf, Google will use this information to evaluate your use of the website, compile reports on website activity, and provide other services relating to website usage and internet usage.

(3) The IP address transmitted by your browser within the scope of Google Analytics will not be merged with other Google data.

(4) You can prevent cookies from being stored by adjusting your browser software accordingly; however, please note that you may not be able to use all the features of this website in full. You may also prevent the collection of data generated by cookies relating to your website use (including your IP address) and the processing of this data by Google by downloading and installing the browser plug-in available at: http://tools.google.com/dlpage/gaoptout?hl=en.

(5) We use Google Analytics to analyse and regularly improve the use of our website. The statistics we obtain help us to improve our offering and make it more interesting for you as a user. For the exceptional cases in which personal data is transferred to the USA, Google relies on Standard Contractual Clauses approved by the European Commission. The legal basis for using Google Analytics is Art. 6(1)(f) GDPR.

10. Use of Social Media Plug-ins

(1) We currently use the following social media plug-ins: Facebook, Instagram, and Twitter. We use the so-called two-click solution. This means that when you visit our site, initially no personal data is transmitted to the plug-in providers. Only when you click on the marked plug-in field, thereby activating it, will the provider receive information that you have accessed the relevant page of our online service.

(2) By activating a plug-in, personal data will be transmitted from you to the relevant provider and stored there (for US providers, this will usually be in the USA). We have no influence on the data collected and data processing operations, nor are we aware of the full extent of data collection, the purposes of processing, or retention periods.

(3) The plug-in provider stores the data collected about you as usage profiles and uses them for purposes of advertising, market research, and/or to design its website in line with demand. Such an evaluation is carried out in particular (even for users not logged in) to present demand-oriented advertising and to inform other users of the social network about your activities on our website.

(4) The legal basis for the use of plug-ins is Art. 6(1)(f) GDPR.

11. Security of Your Data

(1) We employ technical and organisational security measures to protect the personal data we manage against accidental or intentional manipulation, loss, destruction, or unauthorised access by third parties.

(2) Our security measures are continuously improved in line with technological developments.

12. Links to Other Websites

Our website contains links to external websites. We have no influence on whether their operators comply with data protection regulations. Therefore, we cannot assume any responsibility for the content or data protection practices of these external websites.

13. Children

Our offer is generally directed at adults. Persons under 16 should not transmit any personal data to us without the consent of their parents or guardians.

14. Changes to this Privacy Policy

We reserve the right to amend this Privacy Policy at any time with effect for the future. An up-to-date version is always available on our website. Please visit the website regularly to stay informed about the current data protection provisions.

15. Contact Information

If you have any questions regarding the collection, processing, or use of your personal data, or if you wish to request information, rectification, restriction, or deletion of data, or to withdraw your consent or object to a specific data use, please contact us at:

Mouva
Support Email: support@mouva.co.uk
Business Address: 20 Wenlock Road, London N1 7GU, United Kingdom

16. Final Provisions

This Privacy Policy is governed by the laws of the United Kingdom. Should individual provisions of this Privacy Policy be or become invalid, the validity of the remaining provisions shall remain unaffected.